Terms of service
These Terms of Service govern your access to and use of PotMuse.store and your purchase of products offered through our online store.
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service, together with any policies referenced on our website.
1. Online Store Terms
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access to any part of the service, transmit malicious code, or use the website in a manner that violates applicable laws or the rights of others.
2. Product Information
We make reasonable efforts to present product descriptions, specifications, images, dimensions, and other information accurately.
However, colors and appearance may vary depending on your screen, lighting conditions, manufacturing variations, and other factors. Minor variations that do not materially affect the intended function of a product may occur.
3. Prices and Payments
Product prices are displayed on our website and may change from time to time.
The final amount payable will be shown during checkout before your order is submitted. Customers are responsible for providing accurate billing and payment information.
We reserve the right to correct obvious pricing, typographical, or technical errors, subject to applicable law.
4. Orders
Submitting an order does not necessarily guarantee acceptance. We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment issues, incorrect pricing, or inaccurate customer information.
If payment has already been collected for an order we cancel, an appropriate refund will be issued.
5. Shipping
PotMuse provides free worldwide shipping.
Our estimated delivery timeframe is generally 7–10 days. Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, public holidays, or incorrect delivery information.
Please refer to our Shipping Policy for additional information.
6. Returns and Refunds
Eligible purchases may be returned within 30 days of delivery, with free returns provided in accordance with our Return & Refund Policy.
Customers must follow the return procedure described in that policy.
7. Intellectual Property
Unless otherwise stated, website content owned by PotMuse, including original text, branding, logos, graphics, design elements, and other materials, is protected by applicable intellectual property laws.
Such content may not be reproduced, distributed, modified, or commercially exploited without appropriate authorization.
8. Third-Party Services
Our store may rely on third-party providers for services such as payments, shipping, website infrastructure, and other business operations.
Your use of certain third-party services may also be subject to their respective terms and policies.
9. Limitation of Liability
To the fullest extent permitted by applicable law, PotMuse will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or applicable requirements. Updated terms will be published on this page with a revised effective or update date.
11. Governing Law
These Terms are governed by the laws applicable to PotMuse's operations in Quebec, Canada, subject to any mandatory consumer protection rights or other laws applicable in the customer's jurisdiction.
12. Contact Information
Questions regarding these Terms may be sent to:
PotMuse
6428 Trans Canada Route
Saint-Laurent, Quebec H4T 1X4
Canada
Email: support@PotMuse.store
Phone: (888) 288-2106