Refund policy
Return & Refund Policy
At PotMuse, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered. If 30 days have passed, we may be unable to process your return.
Return Eligibility
To qualify for a return:
- Item must be unused and in its original condition.
- Product should be returned with original packaging whenever possible.
- Proof of purchase or order confirmation is required.
Free Returns
We proudly offer FREE returns on eligible orders worldwide. If your return is approved, we'll provide return instructions.
Refunds
Once your returned item has been received and inspected, we'll notify you by email regarding the status of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We'll gladly arrange a replacement or full refund at no additional cost.
Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons if they have been used or damaged after delivery.
Order Cancellation
Orders may be canceled before shipment for a full refund. Once an order has been shipped, it must follow our return process.
Contact Us
PotMuse
6428 Trans Canada Route
Saint-Laurent, Quebec H4T 1X4, Canada
Email: support@PotMuse.store