Refund policy
At PotMuse, customer satisfaction is important to us. We offer eligible customers a 30-day free return and refund policy to make shopping with us more convenient.
30-Day Return Period
You may request a return within 30 days of receiving your order. Return requests submitted after the 30-day period may not be eligible for acceptance unless otherwise required by applicable law.
To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, together with included components and accessories where applicable.
Reasonable inspection of a product after delivery does not automatically make it ineligible for return.
Free Returns
For eligible returns accepted under this policy, PotMuse covers the applicable return shipping cost. Customers should contact us before sending any merchandise back so that we can provide the appropriate return instructions.
Please do not send a return to our business address without prior authorization. The appropriate return destination may differ depending on the order and fulfillment location.
How to Request a Return
To begin a return, contact us at support@PotMuse.store and provide:
- Your full name
- Order number
- Email address associated with the order
- Product you wish to return
- A brief explanation of the return request
Photographs may be requested when necessary to evaluate damaged, defective, incorrect, or incomplete products.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible.
We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution at no additional cost to you.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. After a refund is processed, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Original shipping charges are not applicable to standard orders because PotMuse provides free worldwide shipping.
Cancellations
If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation or modification once an order has entered processing or has been shipped.
If the order can no longer be cancelled, you may request an eligible return after receiving it.
Exceptions
Certain items may be excluded from return where required for hygiene, safety, legal, or other legitimate reasons. Any applicable product-specific restrictions will be communicated where relevant and are subject to applicable consumer protection laws.
Nothing in this policy limits any statutory rights you may have under applicable law.
Contact
For return or refund assistance:
PotMuse
6428 Trans Canada Route
Saint-Laurent, Quebec H4T 1X4, Canada
Email: support@PotMuse.store
Phone: (888) 288-2106
Website: PotMuse.store