Shipping policy

At PotMuse, we aim to provide a straightforward shipping experience for customers around the world.

Free Worldwide Shipping

We offer free standard shipping worldwide on orders placed through PotMuse.store. There is no minimum purchase requirement for standard free shipping unless otherwise clearly stated at checkout.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery estimates begin after applicable order processing and are intended as reasonable estimates rather than guaranteed arrival dates.

Order Processing

After your order is submitted and payment is successfully authorized, it will be prepared for shipment.

You will receive order information using the contact details supplied during checkout. Where tracking is available, tracking information may be provided after the shipment has been processed by the carrier.

Shipping Destinations

We ship internationally to supported destinations. In limited circumstances, delivery may not be available to certain locations due to carrier restrictions, legal restrictions, logistical limitations, or other circumstances beyond our reasonable control.

If we are unable to fulfill an order to your destination, we will contact you and provide an appropriate resolution.

Delivery Delays

Although most orders are expected to arrive within the estimated timeframe, delays can occasionally occur due to:

  • Customs or border processing
  • Carrier disruptions
  • Severe weather
  • Public holidays
  • High seasonal shipping volume
  • Remote delivery locations
  • Incorrect or incomplete shipping details
  • Other events outside our reasonable control

If your order is significantly delayed, please contact us so we can assist with available tracking or delivery information.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error after submitting an order, contact us immediately. We will attempt to update the information when possible, but changes cannot be guaranteed once an order has entered fulfillment or shipment.

Customs, Duties, and Taxes

International shipments may be subject to customs procedures, import requirements, taxes, or duties depending on the destination country's laws.

Any applicable obligations will be handled according to the requirements disclosed at checkout and applicable law.

Lost or Damaged Shipments

If your shipment appears to be lost, or if the package or product arrives damaged, contact support@PotMuse.store with your order information. We will review the situation and work toward an appropriate resolution.

Shipping Support

PotMuse
6428 Trans Canada Route
Saint-Laurent, Quebec H4T 1X4, Canada
Email: support@PotMuse.store
Phone: (888) 288-2106