Shipping policy

Shipping Policy

Thank you for shopping at PotMuse. We are committed to delivering your order quickly and safely.

Free Worldwide Shipping

We proudly offer FREE shipping on all orders worldwide. No minimum purchase is required.

Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Delivery Time

Estimated delivery time is 7–10 business days depending on your location.

Please note that delivery times may vary due to customs clearance, weather conditions, holidays, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. PotMuse is not responsible for delays or failed deliveries caused by incorrect address information.

Customs & Duties

Most orders arrive without additional charges. However, customs duties, taxes, or import fees, if applicable, are the responsibility of the customer according to local regulations.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us as soon as possible. Our support team will work with the shipping carrier to resolve the issue promptly.

Need Assistance?

If you have any shipping questions, please contact us.

PotMuse
6428 Trans Canada Route
Saint-Laurent, Quebec H4T 1X4, Canada

Email: support@PotMuse.store

Phone: (888) 288-2106